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Cancellation & Refund Policy

At Zayoraa, customer satisfaction is important to us. This Cancellation & Refund Policy outlines the conditions under which cancellations, returns, replacements, and refunds are processed for purchases made through our website. By placing an order with Zayoraa, you agree to the terms mentioned below.

Policy Updates

Zayoraa reserves the right to modify, update, or revise this policy at any time without prior notice. Any changes will be reflected on this page with the updated effective date. We encourage customers to review this policy periodically.

Cancellation & Refund Policy

Order Cancellation

Orders can be cancelled only before they are dispatched from our warehouse. To request a cancellation, customers must contact our support team immediately with their Order ID and registered contact details. Once an order has been shipped, cancellation requests cannot be accepted. If a prepaid order is successfully cancelled before dispatch, the refund will be processed to the original payment method.

Refund Eligibility

Refunds or replacements may be approved under the following circumstances:

  • Damaged Product Received
    Product received in damaged, broken, leaking, or unusable condition.
  • Incorrect Product Delivered
    Customer receives a product different from the one ordered.
  • Missing Item in Order
    One or more items are missing from the delivered package.
  • Lost Shipment
    Order confirmed by the courier partner as lost during transit.
  • Undelivered Prepaid Orders
    Order is returned to origin due to logistical issues and not delivered to the customer.

Refund Request Process

To initiate a refund or replacement request:

  • Contact our customer support team within 48 hours of delivery.
  • Share your Order ID.
  • Provide clear photographs or videos of the product and packaging.
  • Include a brief description of the issue.
  • Our team will review the request and may ask for additional information if required.

Refund Processing Timeline

Once the request is approved:

  • Refunds will be initiated to the original payment method.
  • Processing may take 5-7 business days depending on the payment provider or banking partner.
  • Customers will receive confirmation once the refund has been initiated.
  • For Cash on Delivery orders, refunds may be processed via bank transfer after verification.

Non-Refundable & Non-Returnable Items

Due to hygiene and safety reasons, the following products are not eligible for return or refund:

  • ❌ Opened or used oral care products
  • ❌ Products with tampered packaging
  • ❌ Products damaged due to misuse, improper storage, or negligence
  • ❌ Orders where the customer has provided an incorrect shipping address
  • ❌ Products purchased during special promotions, clearance sales, or marked as non-returnable
  • ❌ Requests raised after the specified reporting period

Replacement Policy

Where applicable, Zayoraa may offer a replacement instead of a refund.

Replacement eligibility will be determined after reviewing the submitted evidence and verifying the issue.

Zayoraa reserves the right to approve or reject replacement requests based on internal quality checks and policy guidelines.

Failed Deliveries

If a delivery attempt fails due to customer unavailability, incorrect address, or refusal to accept the package:

  • Additional shipping charges may apply for re-dispatch.
  • Refunds, if approved, may be processed after deducting applicable shipping and handling charges.

Contact Us

For cancellations, refund requests, replacement requests, or order-related assistance, please contact:

Customer Support Hours

Monday to Saturday

10:00 AM - 6:00 PM IST